Returns and Exchanges
Most sales are final. We look at all returns and exchange's on a case-by-case basis. If you use or light a candle, it is not eligible for a return or exchange. Please leave the wick unlit.
If your candle has arrived damaged, please let us know right away by emailing us at email@example.com so we can send you a replacement or if that scent is sold out we will issue a refund right away.
If you received a damaged candle as a gift in the mail, please let us know by emailing us at firstname.lastname@example.org and we will send you a gift card for the same amount.
If you do not like the smell of a candle, your sniffer rejects it, we get it! We understand that buying a candle online is a VERY difficult decision. That is why we offer Sniffer Boxes and 2-ounce Sniffer Tins so you can sample the candle first. If you still HATE the smell, please gift it to a friend or family member because not all sniffers are created equal. Then let us know and we'll send you a 10% off coupon to use on your next purchase. Just email us at email@example.com.
Orders over $100 get free shipping. Otherwise, shipping is $8.50.
We ship all orders on Mondays. Why only Mondays? It's a way to keep our work/life balance that we've worked so hard for.
Once your order is shipped, you'll receive a notification email with your tracking information. You'll also receive an email when it's delivered. If you want tracking notifications, download the "Shop" app!
If you have any questions regarding your ordering and shipping, please reach out to us at firstname.lastname@example.org.
If you have any other questions about shipping, returns, or our fabulous candles, please email us at email@example.com.