Cashmere Cedar Soy Candle

8 ounce Amber Glass Vessel: 45-hour burn life, gold lid, and most popular jar.

9 ounce Black/White/Clear Tumbler:  55-hour burn life, double wicked, with a metal lid.  

2 ounce Gold Tin: 12-hour burn life.  A good Travel companion as well.

The biggest thing that I cannot stress enough is that you must trim your wick before every burn.

Here's why:

• You have a controlled burn and not a wild flame. 
• When the flame is too big or too chaotic you will get black soot.
• Your candle will not burn evenly.
• You will distort the fragrance.
• And MOST importantly you risk getting the glass on the vessel too hot and that can break or crack the jar.  Now you have a big risk of fire and certainly a mess.
• Last but not least, you waste so much of the burn life when you burn it too hot.  

Your wick should never be more than 1/4 inch in length.

The second thing I want to make sure you know in terms of burning is when to stop burning.  You don't want to let all the wax burn completely out.

Why?  Because again once you have reached the bottom of the jar, you have a layer of glass between your countertop and flame, and you risk the wax getting too hot and breaking the jar or even burning the countertop.

We recommend when you can see the bottom of the jar because the wax is liquid, stop burning.  This should be about a 1/2 of an inch from the bottom.

Also, it's a great idea to burn your candle on a heat-resistant surface like the candle lid.

We are not trying to discourage you from using the product fully, we just want to make sure we keep you and your household safe.  

Now on to the Candle Care instructions that are included in every purchase:

Yes, there is a way to care for your candles in order to get the most out of your purchase.

Your first burn:

• Light the wick and allow to burn for 3-4 hours. (This allows the proper melt pool to form.)

 Subsequent Burns:

• Trim the wick so that it is ¼” long.
• Light the wick.
• Make sure the wick remains centered as it burns.

 General Guidelines:

• Never leave a candle burning unattended.
• If the wick creeps to one side, blow out the candle and re-center the wick with tweezers. Allow to completely cool before relighting.
• Keep lit candles away from any décor (curtains) and flammable material.
• Never burn a candle for more than 2-3 hours at a time (with the exception of the first light).
• Extinguish the candle and upcycle your vessel when 1/2 inch of wax remains.
• Always burn on a heat-resistant surface, like the lid of the candle.

If you follow this care guide you will be able to enjoy your candle longer and save yourself some money. 

Returns and Exchanges

Most sales are final. We look at all returns and exchange's on a case-by-case basis. If you use or light a candle, it is not eligible for a return or exchange. Please leave the wick unlit. 

If your candle has arrived damaged, please let us know right away by emailing us at hello@bellavidacandles.com so we can send you a replacement or if that scent is sold out we will issue a refund right away.

If you received a damaged candle as a gift in the mail, please let us know by emailing us at hello@bellavidacandles.com and we will send you a gift card for the same amount. 

If you do not like the smell of a candle, your sniffer rejects it, we get it! We understand that buying a candle online is a VERY difficult decision. That is why we offer Sniffer Boxes and 2-ounce Sniffer Tins so you can sample the candle first. If you still HATE the smell, please gift it to a friend or family member because not all sniffers are created equal. Then let us know and we'll send you a 10% off coupon to use on your next purchase. Just email us at hello@bellavidacandles.com.

Shipping

Orders over $100 get free shipping. Otherwise, shipping is $8.50.

We ship all orders on Mondays. Why only Mondays? It's a way to keep our work/life balance that we've worked so hard for.

Once your order is shipped, you'll receive a notification email with your tracking information. You'll also receive an email when it's delivered. If you want tracking notifications, download the "Shop" app! 

If you have any questions regarding your ordering and shipping, please reach out to us at hello@bellavidacandles.com. 

Other Questions

If you have any other questions about shipping, returns, or our fabulous candles, please email us at hello@bellavidacandles.com.